add debbugs-moreinfo

diff --git a/templates/email/debbugs-moreinfo b/templates/email/debbugs-moreinfo
new file mode 100644 (file)
index 0000000..9b34153
--- /dev/null
+++ b/templates/email/debbugs-moreinfo
@@ -0,0 +1,12 @@
+To enable us to investigate errors or problems you should provide us
+with the following information (or as much of it as possible):
+
+ * the IP, 
+ * the Time (including timezone), 
+ * the Message-Id, 
+ * the Addresses you sent from and to, 
+ * anything else that you think would help
+
+We maintain a system which receives and sends more than 1,000,000
+mails a day. Without the information above we have little chance of
+finding out what went wrong.