]> git.donarmstrong.com Git - debbugs.git/blobdiff - scripts/service
Include the protocol (http://) in gWebDomain and gCGIDomain
[debbugs.git] / scripts / service
index 3a50ad435c53e3e5cbed3426267fd1d0b3ff712e..0059ef76df79bd1d5811163611bcc2219d7d6134 100755 (executable)
@@ -7,6 +7,9 @@
 use warnings;
 use strict;
 
+use locale;
+use POSIX qw(strftime locale_h);
+setlocale(LC_TIME, "C");
 
 use Debbugs::Config qw(:globals :config);
 
@@ -17,9 +20,10 @@ use Params::Validate qw(:types validate_with);
 
 use Debbugs::Common qw(:util :quit :misc :lock);
 
-use Debbugs::Status qw(:read :status :write :versions);
+use Debbugs::Status qw(:read :status :write :versions :hook);
+use Debbugs::Packages qw(binary_to_source);
 
-use Debbugs::MIME qw(decode_rfc1522 encode_rfc1522);
+use Debbugs::MIME qw(decode_rfc1522 encode_rfc1522 create_mime_message);
 use Debbugs::Mail qw(send_mail_message);
 use Debbugs::User;
 use Debbugs::Recipients qw(:all);
@@ -30,10 +34,16 @@ use Debbugs::Status qw(splitpackages);
 
 use Debbugs::CGI qw(html_escape);
 use Debbugs::Control qw(:all);
+use Debbugs::Control::Service qw(:all);
 use Debbugs::Log qw(:misc);
 use Debbugs::Text qw(:templates);
 
+use Scalar::Util qw(looks_like_number);
+
+use List::Util qw(first);
+
 use Mail::RFC822::Address;
+use Encode qw(decode encode);
 
 chdir($config{spool_dir}) or
      die "Unable to chdir to spool_dir '$config{spool_dir}': $!";
@@ -84,6 +94,7 @@ for (@headerlines) {
     }
 }
 $header{'message-id'} ||= '';
+$header{subject} ||= '';
 
 grep(s/\s+$//,@bodylines);
 
@@ -107,14 +118,35 @@ if ( defined($header{'reply-to'}) && $header{'reply-to'} ne "" ) {
 
 # This is an error counter which should be incremented every time there is an error.
 my $errors = 0;
-my $controlrequestaddr= ($control ? 'control' : 'request').$config{email_domain};
+my $controlrequestaddr= ($control ? 'control' : 'request').'@'.$config{email_domain};
 my $transcript_scalar = '';
-my $transcript = IO::Scalar->new(\$transcript_scalar) or
-     die "Unable to create new IO::Scalar";
+open my $transcript, ">:scalar:utf8", \$transcript_scalar or
+     die "Unable to create transcript scalar: $!";
 print {$transcript} "Processing commands for $controlrequestaddr:\n\n";
 
-# debug level
+
 my $dl = 0;
+my %affected_packages;
+my %recipients;
+# this is the hashref which is passed to all control calls
+my %limit = ();
+
+
+my @common_control_options =
+    (transcript        => $transcript,
+     requester         => $header{from},
+     request_addr      => $controlrequestaddr,
+     request_msgid     => $header{'message-id'},
+     request_subject   => $header{subject},
+     request_nn        => $nn,
+     request_replyto   => $replyto,
+     message           => \@log,
+     affected_bugs     => \%bug_affected,
+     affected_packages => \%affected_packages,
+     recipients        => \%recipients,
+     limit             => \%limit,
+    );
+
 my $state= 'idle';
 my $lowstate= 'idle';
 my $mergelowstate= 'idle';
@@ -141,11 +173,6 @@ my %clonebugs = ();
 my %bcc = ();
 
 
-my @bcc;
-sub addbcc {
-    push @bcc, $_[0] unless grep { $_ eq $_[0] } @bcc;
-}
-
 our $data;
 our $message;
 our $extramessage;
@@ -155,10 +182,6 @@ our $mismatch;
 our $action;
 
 
-# recipients of mail
-my %recipients;
-# affected_packages
-my %affected_packages;
 my $ok = 0;
 my $unknowns = 0;
 my $procline=0;
@@ -175,16 +198,26 @@ for ($procline=0; $procline<=$#bodylines; $procline++) {
         last;
     }
     $_= $bodylines[$procline]; s/\s+$//;
+    # Remove BOM markers from UTF-8 strings
+    # Fixes #488554
+    s/\xef\xbb\xbf//g;
     next unless m/\S/;
+    eval {
+       my $temp = decode("utf8",$_,Encode::FB_CROAK);
+       $_ = $temp;
+    };
     print {$transcript} "> $_\n";
     next if m/^\s*\#/;
     $action= '';
-    if (m/^stop\s*$/i || m/^quit\s*$/i || m/^--\s*$/ || m/^thank(?:s|\s*you)?\s*$/i || m/^kthxbye\s*$/i) {
+    if (m/^(?:stop|quit|--|thank(?:s|\s*you)?|kthxbye)\.*\s*$/i) {
        print {$transcript} "Stopping processing here.\n\n";
         last;
     } elsif (m/^debug\s+(\d+)$/i && $1 >= 0 && $1 <= 1000) {
         $dl= $1+0;
-        print {$transcript} "Debug level $dl.\n\n";
+       if ($dl > 0 and not grep /debug/,@common_control_options) {
+           push @common_control_options,(debug => $transcript);
+       }
+       print {$transcript} "Debug level $dl.\n\n";
     } elsif (m/^(send|get)\s+\#?(\d{2,})$/i) {
         $ref= $2+0;
         &sendlynxdoc("bugreport.cgi?bug=$ref","logs for $gBug#$ref");
@@ -252,7 +285,7 @@ for ($procline=0; $procline<=$#bodylines; $procline++) {
     } elsif (m/^subscribe/i) {
         print {$transcript} <<END;
 There is no $gProject $gBug mailing list.  If you wish to review bug reports
-please do so via http://$gWebDomain/ or ask this mail server
+please do so via $gWebDomain or ask this mail server
 to send them to you.
 soon: MAILINGLISTS_TEXT
 END
@@ -277,7 +310,7 @@ END
     } elsif (m/^usercategory\s+(\S+)(\s+\[hidden\])?\s*$/i) {
         $ok++;
        my $catname = $1;
-       my $hidden = ($2 ne "");
+       my $hidden = (defined $2 and $2 ne "");
 
         my $prefix = "";
         my @cats;
@@ -337,8 +370,11 @@ END
                    push @ords, "$ord DEF";
                    $catsec--;
                }
-               @ords = sort { my ($a1, $a2, $b1, $b2) = split / /, "$a $b";
-                              $a1 <=> $b1 || $a2 <=> $b2; } @ords;
+               @ords = sort {
+                   my ($a1, $a2, $b1, $b2) = split / /, "$a $b";
+                   ((looks_like_number($a1) and looks_like_number($a2))?$a1 <=> $b1:$a1 cmp $b1) ||
+                   ((looks_like_number($a2) and looks_like_number($b2))?$a2 <=> $b2:$a2 cmp $b2);
+               } @ords;
                $cats[-1]->{"ord"} = [map { m/^.* (\S+)/; $1 eq "DEF" ? $catsec + 1 : $1 } @ords];
             } elsif ($o eq "*") {
                $catsec = 0;
@@ -377,22 +413,25 @@ END
            print {$transcript} "No valid user selected\n";
            $errors++;
            $indicated_user = 1;
-        } elsif (&setbug) {
+        } elsif (check_limit(data => read_bug(bug => $ref),
+                            limit => \%limit,
+                            transcript => $transcript)) {
            if (not $indicated_user and defined $user) {
                 print {$transcript} "User is $user\n";
                 $indicated_user = 1;
            }
-           &nochangebug;
            my %ut;
            Debbugs::User::read_usertags(\%ut, $user);
             my @oldtags = (); my @newtags = (); my @badtags = ();
            my %chtags;
-           for my $t (split /[,\s]+/, $tags) {
-               if ($t =~ m/^[a-zA-Z0-9.+\@-]+$/) {
-                   $chtags{$t} = 1;
-               } else {
-                   push @badtags, $t;
-               }
+           if (defined $tags and length $tags) {
+                for my $t (split /[,\s]+/, $tags) {
+                     if ($t =~ m/^[a-zA-Z0-9.+\@-]+$/) {
+                          $chtags{$t} = 1;
+                     } else {
+                          push @badtags, $t;
+                     }
+                }
            }
            if (@badtags) {
                 print {$transcript} "Ignoring illegal tag/s: ".join(', ', @badtags).".\nPlease use only alphanumerics, at, dot, plus and dash.\n";
@@ -426,967 +465,24 @@ Unknown command or malformed arguments to command.
 (Use control\@$gEmailDomain to manipulate reports.)
 
 END
-       $errors++;
-        if (++$unknowns >= 3) {
-            print {$transcript} "Too many unknown commands, stopping here.\n\n";
-            last;
-        }
-#### "developer only" ones start here
-    } elsif (m/^close\s+\#?(-?\d+)(?:\s+(\d.*))?$/i) {
-       $ok++;
-       $ref= $1;
-       $bug_affected{$ref}=1;
-       my $version= $2;
-       if (&setbug) {
-           print {$transcript} "'close' is deprecated; see http://$gWebDomain/Developer$gHTMLSuffix#closing.\n";
-           if (length($data->{done}) and not defined($version)) {
-               print {$transcript} "$gBug is already closed, cannot re-close.\n\n";
-                &nochangebug;
-            } else {
-                $action= "$gBug " .
-                    (defined($version) ?
-                        "marked as fixed in version $version" :
-                        "closed") .
-                    ", send any further explanations to $data->{originator}";
-                do {
-                  $affected_packages{$data->{package}} = 1;
-                   add_recipients(data => $data,
-                                 recipients => \%recipients,
-                                 actions_taken => {done => 1},
-                                 transcript   => $transcript,
-                                 ($dl > 0 ? (debug => $transcript):()),
-                                );
-                   $data->{done}= $replyto;
-                    my @keywords= split ' ', $data->{keywords};
-                   my $extramessage = '';
-                    if (grep $_ eq 'pending', @keywords) {
-                        $extramessage= "Removed pending tag.\n";
-                        $data->{keywords}= join ' ', grep $_ ne 'pending',
-                                                @keywords;
-                    }
-                    addfixedversions($data, $data->{package}, $version, 'binary');
-
-                   my $message= <<END;
-From: $gMaintainerEmail ($gProject $gBug Tracking System)
-To: $data->{originator}
-Subject: $gBug#$ref acknowledged by developer
-         ($header{'subject'})
-References: $header{'message-id'} $data->{msgid}
-In-Reply-To: $data->{msgid}
-Message-ID: <handler.$ref.$nn.notifdonectrl.$midix\@$gEmailDomain>
-Reply-To: $ref\@$gEmailDomain
-X-$gProject-PR-Message: they-closed-control $ref
-
-This is an automatic notification regarding your $gBug report
-#$ref: $data->{subject},
-which was filed against the $data->{package} package.
-
-It has been marked as closed by one of the developers, namely
-$replyto.
-
-You should be hearing from them with a substantive response shortly,
-in case you haven't already. If not, please contact them directly.
-
-$gMaintainer
-(administrator, $gProject $gBugs database)
-
-END
-                    &sendmailmessage($message,$data->{originator});
-                } while (&getnextbug);
-            }
-        }
-    } elsif (m/^reassign\s+\#?(-?\d+)\s+(\S+)(?:\s+(\d.*))?$/i) {
-        $ok++;
-        $ref= $1;
-       my $newpackage= $2;
-       $bug_affected{$ref}=1;
-        my $version= $3;
-       $newpackage =~ y/A-Z/a-z/;
-        if (&setbug) {
-            if (length($data->{package})) {
-                $action= "$gBug reassigned from package \`$data->{package}'".
-                         " to \`$newpackage'.";
-            } else {
-                $action= "$gBug assigned to package \`$newpackage'.";
-            }
-            do {
-               $affected_packages{$data->{package}} = 1;
-                add_recipients(data => $data,
-                              recipients => \%recipients,
-                              transcript   => $transcript,
-                              ($dl > 0 ? (debug => $transcript):()),
-                             );
-                $data->{package}= $newpackage;
-                $data->{found_versions}= [];
-                $data->{fixed_versions}= [];
-                # TODO: what if $newpackage is a source package?
-                addfoundversions($data, $data->{package}, $version, 'binary');
-                add_recipients(data => $data,
-                              recipients => \%recipients,
-                              transcript   => $transcript,
-                              ($dl > 0 ? (debug => $transcript):()),
-                             );
-            } while (&getnextbug);
-        }
-    } elsif (m/^reopen\s+\#?(-?\d+)$/i ? ($noriginator='', 1) :
-             m/^reopen\s+\#?(-?\d+)\s+\=$/i ? ($noriginator='', 1) :
-             m/^reopen\s+\#?(-?\d+)\s+\!$/i ? ($noriginator=$replyto, 1) :
-             m/^reopen\s+\#?(-?\d+)\s+(\S.*\S)$/i ? ($noriginator=$2, 1) : 0) {
-        $ok++;
-        $ref= $1;
-       $bug_affected{$ref}=1;
-        if (&setbug) {
-            if (@{$data->{fixed_versions}}) {
-                print {$transcript} "'reopen' may be inappropriate when a bug has been closed with a version;\nyou may need to use 'found' to remove fixed versions.\n";
-            }
-            if (!length($data->{done})) {
-                print {$transcript} "$gBug is already open, cannot reopen.\n\n";
-                &nochangebug;
-            } else {
-                $action=
-                    $noriginator eq '' ? "$gBug reopened, originator not changed." :
-                        "$gBug reopened, originator set to $noriginator.";
-                do {
-                   $affected_packages{$data->{package}} = 1;
-                    add_recipients(data => $data,
-                                  recipients => \%recipients,
-                                  transcript   => $transcript,
-                                  ($dl > 0 ? (debug => $transcript):()),
-                                 );
-                    $data->{originator}= $noriginator eq '' ?  $data->{originator} : $noriginator;
-                    $data->{fixed_versions}= [];
-                    $data->{done}= '';
-                } while (&getnextbug);
-            }
-        }
-    } elsif (m{^found\s+\#?(-?\d+)
-              (?:\s+((?:$config{package_name_re}\/)?
-                   $config{package_version_re}))?$}ix) {
-        $ok++;
-        $ref= $1;
-        my $version= $2;
-        if (&setbug) {
-            if (!length($data->{done}) and not defined($version)) {
-                print {$transcript} "$gBug is already open, cannot reopen.\n\n";
-               $errors++;
-                &nochangebug;
-            } else {
-                $action=
-                    defined($version) ?
-                        "$gBug marked as found in version $version." :
-                        "$gBug reopened.";
-                do {
-                    $affected_packages{$data->{package}} = 1;
-                   add_recipients(data => $data,
-                                  recipients => \%recipients,
-                                  transcript   => $transcript,
-                                  ($dl > 0 ? (debug => $transcript):()),
-                                 );
-                    # The 'done' field gets a bit weird with version
-                    # tracking, because a bug may be closed by multiple
-                    # people in different branches. Until we have something
-                    # more flexible, we set it every time a bug is fixed,
-                    # and clear it when a bug is found in a version greater
-                   # than any version in which the bug is fixed or when
-                   # a bug is found and there is no fixed version
-                   if (defined $version) {
-                       my ($version_only) = $version =~ m{([^/]+)$};
-                        addfoundversions($data, $data->{package}, $version, 'binary');
-                       my @fixed_order = sort {Debbugs::Versions::Dpkg::vercmp($a,$b);}
-                            map {s{.+/}{}; $_;} @{$data->{fixed_versions}};
-                       if (not @fixed_order or (Debbugs::Versions::Dpkg::vercmp($version_only,$fixed_order[-1]) >= 0)) {
-                            $action = "$gBug marked as found in version $version and reopened."
-                                 if length $data->{done};
-                            $data->{done} = '';
-                       }
-                    } else {
-                        # Versionless found; assume old-style "not fixed at
-                        # all".
-                        $data->{fixed_versions} = [];
-                        $data->{done} = '';
-                    }
-                } while (&getnextbug);
-            }
-        }
-    } elsif (m[^notfound\s+\#?(-?\d+)\s+
-              ((?:$config{package_name_re}\/)?
-                   \S+)\s*$]ix) {
-        $ok++;
-        $ref= $1;
-        my $version= $2;
-        if (&setbug) {
-            $action= "$gBug no longer marked as found in version $version.";
-            if (length($data->{done})) {
-                $extramessage= "(By the way, this $gBug is currently marked as done.)\n";
-            }
-            do {
-                $affected_packages{$data->{package}} = 1;
-               add_recipients(data => $data,
-                              recipients => \%recipients,
-                              transcript   => $transcript,
-                              ($dl > 0 ? (debug => $transcript):()),
-                             );
-                removefoundversions($data, $data->{package}, $version, 'binary');
-            } while (&getnextbug);
-       }
-   }
-    elsif (m[^fixed\s+\#?(-?\d+)\s+
-            ((?:$config{package_name_re}\/)?
-                 $config{package_version_re})\s*$]ix) {
-        $ok++;
-        $ref= $1;
-        my $version= $2;
-        if (&setbug) {
-            $action=
-                 defined($version) ?
-                      "$gBug marked as fixed in version $version." :
-                           "$gBug reopened.";
-                do {
-                    $affected_packages{$data->{package}} = 1;
-                   add_recipients(data => $data,
-                                  recipients => \%recipients,
-                                  transcript   => $transcript,
-                                  ($dl > 0 ? (debug => $transcript):()),
-                                 );
-                    addfixedversions($data, $data->{package}, $version, 'binary');
-              } while (&getnextbug);
-       }
-   }
-    elsif (m[^notfixed\s+\#?(-?\d+)\s+
-            ((?:$config{package_name_re}\/)?
-                 \S+)\s*$]ix) {
-        $ok++;
-        $ref= $1;
-        my $version= $2;
-        if (&setbug) {
-            $action=
-                 defined($version) ?
-                      "$gBug no longer marked as fixed in version $version." :
-                           "$gBug reopened.";
-                do {
-                    $affected_packages{$data->{package}} = 1;
-                   add_recipients(data => $data,
-                                  recipients => \%recipients,
-                                  transcript   => $transcript,
-                                  ($dl > 0 ? (debug => $transcript):()),
-                                 );
-                    removefixedversions($data, $data->{package}, $version, 'binary');
-              } while (&getnextbug);
-       }
-   }
-    elsif (m/^submitter\s+\#?(-?\d+)\s+\!$/i ? ($newsubmitter=$replyto, 1) :
-             m/^submitter\s+\#?(-?\d+)\s+(\S.*\S)$/i ? ($newsubmitter=$2, 1) : 0) {
-        $ok++;
-        $ref= $1;
-       $bug_affected{$ref}=1;
-        if ($ref =~ m/^-\d+$/ && defined $clonebugs{$ref}) {
-            $ref = $clonebugs{$ref};
-        }
-       if (not Mail::RFC822::Address::valid($newsubmitter)) {
-            transcript("$newsubmitter is not a valid e-mail address; not changing submitter\n");
-            $errors++;
-       }
-        elsif (&getbug) {
-            if (&checkpkglimit) {
-                &foundbug;
-                $affected_packages{$data->{package}} = 1;
-               add_recipients(data => $data,
-                              recipients => \%recipients,
-                              transcript   => $transcript,
-                              ($dl > 0 ? (debug => $transcript):()),
-                             );
-                $oldsubmitter= $data->{originator};
-                $data->{originator}= $newsubmitter;
-                $action= "Changed $gBug submitter from $oldsubmitter to $newsubmitter.";
-                &savebug;
-                print {$transcript} "$action\n";
-                if (length($data->{done})) {
-                    print {$transcript} "(By the way, that $gBug is currently marked as done.)\n";
-                }
-                print {$transcript} "\n";
-                $message= <<END;
-From: $gMaintainerEmail ($gProject $gBug Tracking System)
-To: $oldsubmitter
-Subject: $gBug#$ref submitter address changed
-         ($header{'subject'})
-References: $header{'message-id'} $data->{msgid}
-In-Reply-To: $data->{msgid}
-Message-ID: <handler.$ref.$nn.newsubmitter.$midix\@$gEmailDomain>
-Reply-To: $ref\@$gEmailDomain
-X-$gProject-PR-Message: submitter-changed $ref
-
-The submitter address recorded for your $gBug report
-#$ref: $data->{subject}
-has been changed.
-
-The old submitter address for this report was
-$oldsubmitter.
-The new submitter address is
-$newsubmitter.
-
-This change was made by
-$replyto.
-If it was incorrect, please contact them directly.
-
-$gMaintainer
-(administrator, $gProject $gBugs database)
-
-END
-                &sendmailmessage($message,$oldsubmitter);
-            } else {
-                &cancelbug;
-            }
-        } else {
-            &notfoundbug;
-        }
-    } elsif (m/^forwarded\s+\#?(-?\d+)\s+(\S.*\S)$/i) {
-        $ok++;
-        $ref= $1;
-       my $whereto= $2;
-       $bug_affected{$ref}=1;
-        if (&setbug) {
-            if (length($data->{forwarded})) {
-    $action= "Forwarded-to-address changed from $data->{forwarded} to $whereto.";
-            } else {
-    $action= "Noted your statement that $gBug has been forwarded to $whereto.";
-            }
-            if (length($data->{done})) {
-                $extramessage= "(By the way, this $gBug is currently marked as done.)\n";
-            }
-            do {
-                $affected_packages{$data->{package}} = 1;
-               add_recipients(data => $data,
-                              recipients => \%recipients,
-                              actions_taken => {forwarded => 1},
-                              transcript   => $transcript,
-                              ($dl > 0 ? (debug => $transcript):()),
-                             );
-               $data->{forwarded}= $whereto;
-            } while (&getnextbug);
-        }
-    } elsif (m/^notforwarded\s+\#?(-?\d+)$/i) {
-        $ok++;
-        $ref= $1;
-       $bug_affected{$ref}=1;
-        if (&setbug) {
-            if (!length($data->{forwarded})) {
-                print {$transcript} "$gBug is not marked as having been forwarded.\n\n";
-                &nochangebug;
-            } else {
-    $action= "Removed annotation that $gBug had been forwarded to $data->{forwarded}.";
-                do {
-                    $affected_packages{$data->{package}} = 1;
-                   add_recipients(data => $data,
-                                  recipients => \%recipients.
-                                  transcript   => $transcript,
-                                  ($dl > 0 ? (debug => $transcript):()),
-                                 );
-                    $data->{forwarded}= '';
-                } while (&getnextbug);
-            }
-        }
-    } elsif (m/^severity\s+\#?(-?\d+)\s+([-0-9a-z]+)$/i ||
-       m/^priority\s+\#?(-?\d+)\s+([-0-9a-z]+)$/i) {
-        $ok++;
-        $ref= $1;
-       $bug_affected{$ref}=1;
-        my $newseverity= $2;
-        if (!grep($_ eq $newseverity, @gSeverityList, "$gDefaultSeverity")) {
-            print {$transcript} "Severity level \`$newseverity' is not known.\n".
-                 "Recognized are: $gShowSeverities.\n\n";
-           $errors++;
-        } elsif (exists $gObsoleteSeverities{$newseverity}) {
-            print {$transcript} "Severity level \`$newseverity' is obsolete. " .
-                "Use $gObsoleteSeverities{$newseverity} instead.\n\n";
-               $errors++;
-        } elsif (&setbug) {
-            my $printseverity= $data->{severity};
-            $printseverity= "$gDefaultSeverity" if $printseverity eq '';
-           $action= "Severity set to \`$newseverity' from \`$printseverity'";
-           do {
-                $affected_packages{$data->{package}} = 1;
-               add_recipients(data => $data,
-                              recipients => \%recipients,
-                              transcript   => $transcript,
-                              ($dl > 0 ? (debug => $transcript):()),
-                             );
-                if (defined $gStrongList and isstrongseverity($newseverity)) {
-                    addbcc("$gStrongList\@$gListDomain");
-                }
-                $data->{severity}= $newseverity;
-            } while (&getnextbug);
-        }
-    } elsif (m/^tags?\s+\#?(-?\d+)\s+(([=+-])\s*)?(\S.*)?$/i) {
-       $ok++;
-       $ref = $1;
-       my $addsubcode = $3;
-       my $tags = $4;
-       $bug_affected{$ref}=1;
-       my $addsub = "add";
-       if (defined $addsubcode) {
-           $addsub = "sub" if ($addsubcode eq "-");
-           $addsub = "add" if ($addsubcode eq "+");
-           $addsub = "set" if ($addsubcode eq "=");
-       }
-       my @okaytags = ();
-       my @badtags = ();
-       foreach my $t (split /[\s,]+/, $tags) {
-           if (!grep($_ eq $t, @gTags)) {
-               push @badtags, $t;
-           } else {
-               push @okaytags, $t;
-           }
-       }
-       if (@badtags) {
-            print {$transcript} "Unknown tag/s: ".join(', ', @badtags).".\n".
-                "Recognized are: ".join(' ', @gTags).".\n\n";
-           $errors++;
-       }
-       if (&setbug) {
-           if ($data->{keywords} eq '') {
-               print {$transcript} "There were no tags set.\n";
-           } else {
-               print {$transcript} "Tags were: $data->{keywords}\n";
-           }
-           if ($addsub eq "set") {
-               $action= "Tags set to: " . join(", ", @okaytags);
-           } elsif ($addsub eq "add") {
-               $action= "Tags added: " . join(", ", @okaytags);
-           } elsif ($addsub eq "sub") {
-               $action= "Tags removed: " . join(", ", @okaytags);
-           }
-           do {
-                $affected_packages{$data->{package}} = 1;
-               add_recipients(data => $data,
-                              recipients => \%recipients,
-                              transcript   => $transcript,
-                              ($dl > 0 ? (debug => $transcript):()),
-                             );
-               $data->{keywords} = '' if ($addsub eq "set");
-               # Allow removing obsolete tags.
-               if ($addsub eq "sub") {
-                   foreach my $t (@badtags) {
-                       $data->{keywords} = join ' ', grep $_ ne $t, 
-                           split ' ', $data->{keywords};
-                   }
-               }
-               # Now process all other additions and subtractions.
-               foreach my $t (@okaytags) {
-                   $data->{keywords} = join ' ', grep $_ ne $t, 
-                       split ' ', $data->{keywords};
-                   $data->{keywords} = "$t $data->{keywords}" unless($addsub eq "sub");
-               }
-               $data->{keywords} =~ s/\s*$//;
-            } while (&getnextbug);
-       }
-    } elsif (m/^(un)?block\s+\#?(-?\d+)\s+(by|with)\s+(\S.*)?$/i) {
-       $ok++;
-       my $bugnum = $2; my $blockers = $4;
-       my $addsub = "add";
-       $addsub = "sub" if ($1 eq "un");
-       if ($bugnum =~ m/^-\d+$/ && defined $clonebugs{$bugnum}) {
-            $bugnum = $clonebugs{$bugnum};
-       }
-
-       my @okayblockers;
-       my @badblockers;
-       foreach my $b (split /[\s,]+/, $blockers) {
-           $b=~s/^\#//;
-           if ($b=~/[0-9]+/) {
-               $ref=$b;
-               if ($ref =~ m/^-\d+$/ && defined $clonebugs{$ref}) {
-                    $ref = $clonebugs{$ref};
-               }
-               if (&getbug) {
-                   &foundbug;
-                   push @okayblockers, $ref;
-
-                   # add to the list all bugs that are merged with $b,
-                   # because all of their data must be kept in sync
-                   my @thisbugmergelist= split(/ /,$data->{mergedwith});
-                   &cancelbug;
-
-                   foreach $ref (@thisbugmergelist) {
-                       if (&getbug) {
-                          push @okayblockers, $ref;
-                          &cancelbug;
-                       }
-                   }
-               }
-               else {
-                   &notfoundbug;
-                    push @badblockers, $ref;
-               }
-           }
-           else {
-                push @badblockers, $b;
-           }
-       }
-       if (@badblockers) {
-            print {$transcript} "Unknown blocking bug/s: ".join(', ', @badblockers).".\n";
-           $errors++;
-       }
-       
-       $ref=$bugnum;
-       if (&setbug) {
-           if ($data->{blockedby} eq '') {
-               print {$transcript} "Was not blocked by any bugs.\n";
-           } else {
-               print {$transcript} "Was blocked by: $data->{blockedby}\n";
-           }
-           if ($addsub eq "set") {
-               $action= "Blocking bugs of $bugnum set to: " . join(", ", @okayblockers);
-           } elsif ($addsub eq "add") {
-               $action= "Blocking bugs of $bugnum added: " . join(", ", @okayblockers);
-           } elsif ($addsub eq "sub") {
-               $action= "Blocking bugs of $bugnum removed: " . join(", ", @okayblockers);
-           }
-           my %removedblocks;
-           my %addedblocks;
-           do {
-                $affected_packages{$data->{package}} = 1;
-               add_recipients(data => $data,
-                              recipients => \%recipients,
-                              transcript   => $transcript,
-                              ($dl > 0 ? (debug => $transcript):()),
-                             );
-               my @oldblockerlist = split ' ', $data->{blockedby};
-               $data->{blockedby} = '' if ($addsub eq "set");
-               foreach my $b (@okayblockers) {
-                       $data->{blockedby} = manipset($data->{blockedby}, $b,
-                               ($addsub ne "sub"));
-               }
-
-               foreach my $b (@oldblockerlist) {
-                       if (! grep { $_ eq $b } split ' ', $data->{blockedby}) {
-                               push @{$removedblocks{$b}}, $ref;
-                       }
-               }
-               foreach my $b (split ' ', $data->{blockedby}) {
-                       if (! grep { $_ eq $b } @oldblockerlist) {
-                               push @{$addedblocks{$b}}, $ref;
-                       }
-               }
-            } while (&getnextbug);
-
-           # Now that the blockedby data is updated, change blocks data
-           # to match the changes.
-           foreach $ref (keys %addedblocks) {
-               if (&getbug) {
-                   foreach my $b (@{$addedblocks{$ref}}) {
-                       $data->{blocks} = manipset($data->{blocks}, $b, 1);
-                   }
-                   &savebug;
-                }
-           }
-           foreach $ref (keys %removedblocks) {
-               if (&getbug) {
-                   foreach my $b (@{$removedblocks{$ref}}) {
-                       $data->{blocks} = manipset($data->{blocks}, $b, 0);
-                   }
-                   &savebug;
-                }
-           }
-       }
-    } elsif (m/^retitle\s+\#?(-?\d+)\s+(\S.*\S)\s*$/i) {
-        $ok++;
-        $ref= $1; my $newtitle= $2;
-       $bug_affected{$ref}=1;
-       if ($ref =~ m/^-\d+$/ && defined $clonebugs{$ref}) {
-           $ref = $clonebugs{$ref};
-       }
-        if (&getbug) {
-            if (&checkpkglimit) {
-                &foundbug;
-                $affected_packages{$data->{package}} = 1;
-               add_recipients(data => $data,
-                              recipients => \%recipients,
-                              transcript   => $transcript,
-                              ($dl > 0 ? (debug => $transcript):()),
-                             );
-               my $oldtitle = $data->{subject};
-                $data->{subject}= $newtitle;
-                $action= "Changed $gBug title to `$newtitle' from `$oldtitle'.";
-                &savebug;
-                print {$transcript} "$action\n";
-                if (length($data->{done})) {
-                    print {$transcript} "(By the way, that $gBug is currently marked as done.)\n";
-                }
-                print {$transcript} "\n";
-            } else {
-                &cancelbug;
-            }
-        } else {
-            &notfoundbug;
-        }
-    } elsif (m/^unmerge\s+\#?(-?\d+)$/i) {
-       $ok++;
-       $ref= $1;
-       $bug_affected{$ref} = 1;
-       if (&setbug) {
-           if (!length($data->{mergedwith})) {
-               print {$transcript} "$gBug is not marked as being merged with any others.\n\n";
-               &nochangebug;
-           } else {
-                $mergelowstate eq 'locked' || die "$mergelowstate ?";
-               $action= "Disconnected #$ref from all other report(s).";
-               my @newmergelist= split(/ /,$data->{mergedwith});
-                my $discref= $ref;
-               @bug_affected{@newmergelist} = 1 x @newmergelist;
-                do {
-                    $affected_packages{$data->{package}} = 1;
-                   add_recipients(data => $data,
-                                  recipients => \%recipients,
-                                  transcript   => $transcript,
-                                  ($dl > 0 ? (debug => $transcript):()),
-                                 );
-                   $data->{mergedwith}= ($ref == $discref) ? ''
-                        : join(' ',grep($_ ne $ref,@newmergelist));
-                } while (&getnextbug);
-           }
-       }
-    } elsif (m/^merge\s+#?(-?\d+(\s+#?-?\d+)+)\s*$/i) {
-       $ok++;
-        my @tomerge= sort { $a <=> $b } split(/\s+#?/,$1);
-        my @newmergelist= ();
-       my %tags = ();
-       my %found = ();
-       my %fixed = ();
-        &getmerge;
-        while (defined($ref= shift(@tomerge))) {
-            print {$transcript} "D| checking merge $ref\n" if $dl;
-           $ref+= 0;
-           if ($ref =~ m/^-\d+$/ && defined $clonebugs{$ref}) {
-               $ref = $clonebugs{$ref};
-           }
-           next if grep($_ == $ref,@newmergelist);
-           if (!&getbug) { &notfoundbug; @newmergelist=(); last }
-            if (!&checkpkglimit) { &cancelbug; @newmergelist=(); last; }
-            &foundbug;
-            print {$transcript} "D| adding $ref ($data->{mergedwith})\n" if $dl;
-           $mismatch= '';
-           &checkmatch('package','m_package',$data->{package},@newmergelist);
-           &checkmatch('forwarded addr','m_forwarded',$data->{forwarded},@newmergelist);
-           $data->{severity} = '$gDefaultSeverity' if $data->{severity} eq '';
-           &checkmatch('severity','m_severity',$data->{severity},@newmergelist);
-           &checkmatch('blocks','m_blocks',$data->{blocks},@newmergelist);
-           &checkmatch('blocked-by','m_blockedby',$data->{blockedby},@newmergelist);
-           &checkmatch('done mark','m_done',length($data->{done}) ? 'done' : 'open',@newmergelist);
-           &checkmatch('owner','m_owner',$data->{owner},@newmergelist);
-           &checkmatch('summary','m_summary',$data->{summary},@newmergelist);
-           &checkmatch('affects','m_affects',$data->{affects},@newmergelist);
-           foreach my $t (split /\s+/, $data->{keywords}) { $tags{$t} = 1; }
-           foreach my $f (@{$data->{found_versions}}) { $found{$f} = 1; }
-           foreach my $f (@{$data->{fixed_versions}}) { $fixed{$f} = 1; }
-           if (length($mismatch)) {
-               print {$transcript} "Mismatch - only $gBugs in same state can be merged:\n".
-                    $mismatch."\n";
-               $errors++;
-               &cancelbug; @newmergelist=(); last;
-           }
-            push(@newmergelist,$ref);
-            push(@tomerge,split(/ /,$data->{mergedwith}));
-           &cancelbug;
-       }
-       if (@newmergelist) {
-            @newmergelist= sort { $a <=> $b } @newmergelist;
-            $action= "Merged @newmergelist.";
-           delete @fixed{keys %found};
-           for $ref (@newmergelist) {
-               &getbug || die "huh ?  $gBug $ref disappeared during merge";
-                $affected_packages{$data->{package}} = 1;
-               add_recipients(data => $data,
-                              recipients => \%recipients,
-                              transcript   => $transcript,
-                              ($dl > 0 ? (debug => $transcript):()),
-                             );
-               @bug_affected{@newmergelist} = 1 x @newmergelist;
-               $data->{mergedwith}= join(' ',grep($_ != $ref,@newmergelist));
-               $data->{keywords}= join(' ', keys %tags);
-               $data->{found_versions}= [sort keys %found];
-               $data->{fixed_versions}= [sort keys %fixed];
-               &savebug;
-           }
-           print {$transcript} "$action\n\n";
-       }
-        &endmerge;
-    } elsif (m/^forcemerge\s+\#?(-?\d+(?:\s+\#?-?\d+)+)\s*$/i) {
-       $ok++;
-       my @temp = split /\s+\#?/,$1;
-       my $master_bug = shift @temp;
-       my $master_bug_data;
-       my @tomerge = sort { $a <=> $b } @temp;
-        unshift @tomerge,$master_bug;
-       print {$transcript} "D| force merging ".join(',',@tomerge)."\n" if $dl;
-       my @newmergelist= ();
-       my %tags = ();
-       my %found = ();
-       my %fixed = ();
-       # Here we try to do the right thing.
-       # First, if the bugs are in the same package, we merge all of the found, fixed, and tags.
-       # If not, we discard the found and fixed.
-       # Everything else we set to the values of the first bug.
-        &getmerge;
-        while (defined($ref= shift(@tomerge))) {
-            print {$transcript} "D| checking merge $ref\n" if $dl;
-           $ref+= 0;
-           if ($ref =~ m/^-\d+$/ && defined $clonebugs{$ref}) {
-               $ref = $clonebugs{$ref};
-           }
-           next if grep($_ == $ref,@newmergelist);
-           if (!&getbug) { &notfoundbug; @newmergelist=(); last }
-            if (!&checkpkglimit) { &cancelbug; @newmergelist=(); last; }
-            &foundbug;
-            print {$transcript} "D| adding $ref ($data->{mergedwith})\n" if $dl;
-           $master_bug_data = $data if not defined $master_bug_data;
-           if ($data->{package} ne $master_bug_data->{package}) {
-                print {$transcript} "Mismatch - only $gBugs in the same package can be forcibly merged:\n".
-                    "$gBug $ref is not in the same package as $master_bug\n";
-               $errors++;
-               &cancelbug; @newmergelist=(); last;
-           }
-           for my $t (split /\s+/,$data->{keywords}) {
-                $tags{$t} = 1;
-           }
-           @found{@{$data->{found_versions}}} = (1) x @{$data->{found_versions}};
-           @fixed{@{$data->{fixed_versions}}} = (1) x @{$data->{fixed_versions}};
-           push(@newmergelist,$ref);
-            push(@tomerge,split(/ /,$data->{mergedwith}));
-           &cancelbug;
-       }
-       if (@newmergelist) {
-            @newmergelist= sort { $a <=> $b } @newmergelist;
-            $action= "Forcibly Merged @newmergelist.";
-           delete @fixed{keys %found};
-           for $ref (@newmergelist) {
-               &getbug || die "huh ?  $gBug $ref disappeared during merge";
-                $affected_packages{$data->{package}} = 1;
-               add_recipients(data => $data,
-                              recipients => \%recipients,
-                              transcript   => $transcript,
-                              ($dl > 0 ? (debug => $transcript):()),
-                             );
-               @bug_affected{@newmergelist} = 1 x @newmergelist;
-               $data->{mergedwith}= join(' ',grep($_ != $ref,@newmergelist));
-               $data->{keywords}= join(' ', keys %tags);
-               $data->{found_versions}= [sort keys %found];
-               $data->{fixed_versions}= [sort keys %fixed];
-               my @field_list = qw(forwarded package severity blocks blockedby owner done affects summary);
-               @{$data}{@field_list} = @{$master_bug_data}{@field_list};
-               &savebug;
-           }
-           print {$transcript} "$action\n\n";
-       }
-        &endmerge;
-    } elsif (m/^clone\s+#?(\d+)\s+((-\d+\s+)*-\d+)\s*$/i) {
-       $ok++;
-
-       my $origref = $1;
-       my @newclonedids = split /\s+/, $2;
-       my $newbugsneeded = scalar(@newclonedids);
-
-       $ref = $origref;
-       $bug_affected{$ref} = 1;
-       if (&setbug) {
-           $affected_packages{$data->{package}} = 1;
-           if (length($data->{mergedwith})) {
-               print {$transcript} "$gBug is marked as being merged with others. Use an existing clone.\n\n";
-               $errors++;
-               &nochangebug;
-           } else {
-               &filelock("nextnumber.lock");
-               open(N,"nextnumber") || die "nextnumber: read: $!";
-               my $v=<N>; $v =~ s/\n$// || die "nextnumber bad format";
-               my $firstref= $v+0;  $v += $newbugsneeded;
-               open(NN,">nextnumber"); print NN "$v\n"; close(NN);
-               &unfilelock;
-
-               my $lastref = $firstref + $newbugsneeded - 1;
-
-               if ($newbugsneeded == 1) {
-                   $action= "$gBug $origref cloned as bug $firstref.";
-               } else {
-                   $action= "$gBug $origref cloned as bugs $firstref-$lastref.";
-               }
-
-               my $blocks = $data->{blocks};
-               my $blockedby = $data->{blockedby};
-               
-               &getnextbug;
-               my $ohash = get_hashname($origref);
-               my $clone = $firstref;
-                @bug_affected{@newclonedids} = 1 x @newclonedids;
-               for my $newclonedid (@newclonedids) {
-                   $clonebugs{$newclonedid} = $clone;
-           
-                   my $hash = get_hashname($clone);
-                   copy("db-h/$ohash/$origref.log", "db-h/$hash/$clone.log");
-                   copy("db-h/$ohash/$origref.status", "db-h/$hash/$clone.status");
-                   copy("db-h/$ohash/$origref.summary", "db-h/$hash/$clone.summary");
-                   copy("db-h/$ohash/$origref.report", "db-h/$hash/$clone.report");
-                   &bughook('new', $clone, $data);
-               
-                   # Update blocking info of bugs blocked by or blocking the
-                   # cloned bug.
-                   foreach $ref (split ' ', $blocks) {
-                       &getbug;
-                       $data->{blockedby} = manipset($data->{blockedby}, $clone, 1);
-                       &savebug;
-                   }
-                   foreach $ref (split ' ', $blockedby) {
-                       &getbug;
-                       $data->{blocks} = manipset($data->{blocks}, $clone, 1);
-                       &savebug;
-                   }
-
-                   $clone++;
-               }
-           }
-       }
-    } elsif (m/^package\:?\s+(\S.*\S)?\s*$/i) {
-        $ok++;
-       my @pkgs = split /\s+/, $1;
-       if (scalar(@pkgs) > 0) {
-               %limit_pkgs = map { ($_, 1) } @pkgs;
-               print {$transcript} "Ignoring bugs not assigned to: " .
-                       join(" ", keys(%limit_pkgs)) . "\n\n";
-       } else {
-               %limit_pkgs = ();
-               print {$transcript} "Not ignoring any bugs.\n\n";
-       }
-    } elsif (m/^affects?\s+\#?(-?\d+)(?:\s+((?:[=+-])?)\s*(\S.*)?)?\s*$/i) {
-       $ok++;
-        $ref = $1;
-       my $add_remove = $2 || '';
-       my $packages = $3 || '';
-       $ref = $clonebugs{$ref} if exists $clonebugs{$ref};
-       $bug_affected{$ref} = 1;
-       eval {
-            affects(bug          => $ref,
-                    transcript   => $transcript,
-                    ($dl > 0 ? (debug => $transcript):()),
-                    requester    => $header{from},
-                    request_addr => $controlrequestaddr,
-                    message      => \@log,
-                    recipients   => \%recipients,
-                    packages     => [splitpackages($3)],
-                    ($add_remove eq '+'?(add => 1):()),
-                    ($add_remove eq '-'?(remove => 1):()),
-                   );
-       };
-       if ($@) {
-           $errors++;
-           print {$transcript} "Failed to give $ref a summary: $@";
-       }
-
-    } elsif (m/^summary\s+\#?(-?\d+)\s*(\d+|)\s*$/i) {
-       $ok++;
-        $ref = $1;
-       my $summary_msg = length($2)?$2:undef;
-       $ref = $clonebugs{$ref} if exists $clonebugs{$ref};
-       $bug_affected{$ref} = 1;
-       eval {
-           summary(bug          => $ref,
-                   transcript   => $transcript,
-                   ($dl > 0 ? (debug => $transcript):()),
-                   requester    => $header{from},
-                   request_addr => $controlrequestaddr,
-                   message      => \@log,
-                   recipients   => \%recipients,
-                   summary      => $summary_msg,
-                  );
-       };
-       if ($@) {
-           $errors++;
-           print {$transcript} "Failed to give $ref a summary: $@";
-       }
-
-    } elsif (m/^owner\s+\#?(-?\d+)\s+((?:\S.*\S)|\!)\s*$/i) {
-       $ok++;
-        $ref = $1;
-       $ref = $clonebugs{$ref} if exists $clonebugs{$ref};
-       my $newowner = $2;
-       if ($newowner eq '!') {
-           $newowner = $replyto;
-       }
-       $bug_affected{$ref} = 1;
-       eval {
-           owner(bug          => $ref,
-                 transcript   => $transcript,
-                 ($dl > 0 ? (debug => $transcript):()),
-                 requester    => $header{from},
-                 request_addr => $controlrequestaddr,
-                 message      => \@log,
-                 recipients   => \%recipients,
-                 owner        => $newowner,
-                );
-       };
-       if ($@) {
-           $errors++;
-           print {$transcript} "Failed to mark $ref as having an owner: $@";
-       }
-    } elsif (m/^noowner\s+\#?(-?\d+)\s*$/i) {
-        $ok++;
-        $ref = $1;
-       $ref = $clonebugs{$ref} if exists $clonebugs{$ref};
-       $bug_affected{$ref} = 1;
-       eval {
-           owner(bug          => $ref,
-                 transcript   => $transcript,
-                 ($dl > 0 ? (debug => $transcript):()),
-                 requester    => $header{from},
-                 request_addr => $controlrequestaddr,
-                 message      => \@log,
-                 recipients   => \%recipients,
-                 owner        => undef,
-                );
-       };
-       if ($@) {
-           $errors++;
-           print {$transcript} "Failed to mark $ref as not having an owner: $@";
+       #### "developer only" ones start here
+    } elsif (defined valid_control($_)) {
+       my ($new_errors,$terminate_control) =
+           control_line(line => $_,
+                        clonebugs => \%clonebugs,
+                        limit => \%limit,
+                        common_control_options => \@common_control_options,
+                        errors => \$errors,
+                        transcript => $transcript,
+                        debug => $debug,
+                        ok => \$ok,
+                        replyto => $replyto,
+                       );
+       if ($terminate_control) {
+           last;
        }
-    } elsif (m/^unarchive\s+#?(\d+)$/i) {
-        $ok++;
-        $ref = $1;
-        $ref = $clonebugs{$ref} if exists $clonebugs{$ref};
-        $bug_affected{$ref} = 1;
-        eval {
-             bug_unarchive(bug        => $ref,
-                           transcript => $transcript,
-                           ($dl > 0 ? (debug => $transcript):()),
-                           affected_bugs => \%bug_affected,
-                           requester => $header{from},
-                           request_addr => $controlrequestaddr,
-                           message => \@log,
-                           recipients => \%recipients,
-                          );
-        };
-        if ($@) {
-             $errors++;
-        }
-    } elsif (m/^archive\s+#?(\d+)$/i) {
-        $ok++;
-        $ref = $1;
-        $ref = $clonebugs{$ref} if exists $clonebugs{$ref};
-        $bug_affected{$ref} = 1;
-        eval {
-             bug_archive(bug => $ref,
-                         transcript => $transcript,
-                         ($dl > 0 ? (debug => $transcript):()),
-                         ignore_time => 1,
-                         archive_unarchived => 0,
-                         affected_bugs => \%bug_affected,
-                         requester => $header{from},
-                         request_addr => $controlrequestaddr,
-                         message => \@log,
-                         recipients => \%recipients,
-                        );
-        };
-        if ($@) {
-             $errors++;
-        }
     } else {
-        print {$transcript} "Unknown command or malformed arguments to command.\n\n";
+       print {$transcript} "Unknown command or malformed arguments to command.\n";
        $errors++;
         if (++$unknowns >= 5) {
             print {$transcript} "Too many unknown commands, stopping here.\n\n";
@@ -1408,43 +504,41 @@ my @maintccs = determine_recipients(recipients => \%recipients,
                                    address_only => 1,
                                    cc => 1,
                                   );
-my $maintccs = 'Cc: '.join(",\n    ",
-                   determine_recipients(recipients => \%recipients,
-                                        cc => 1,
-                                       )
-                  )."\n";
-
-my $packagepr = '';
-$packagepr = "X-${gProject}-PR-Package: " . join(keys %affected_packages) . "\n" if keys %affected_packages;
-
-# Add Bcc's to subscribed bugs
-# now handled by Debbugs::Recipients
-#push @bcc, map {"bugs=$_\@$gListDomain"} keys %bug_affected;
-
 if (!defined $header{'subject'} || $header{'subject'} eq "") {
   $header{'subject'} = "your mail";
 }
 
 # Error text here advertises how many errors there were
-my $error_text = $errors > 0 ? " (with $errors errors)":'';
-
-my $reply= <<END;
-From: $gMaintainerEmail ($gProject $gBug Tracking System)
-To: $replyto
-${maintccs}Subject: Processed${error_text}: $header{'subject'}
-In-Reply-To: $header{'message-id'}
-END
-$reply .= <<END;
-References: $header{'message-id'}
-Message-ID: <handler.s.$nn.transcript\@$gEmailDomain>
-Precedence: bulk
-${packagepr}X-$gProject-PR-Message: transcript
-
-${transcript_scalar}Please contact me if you need assistance.
-
-$gMaintainer
-(administrator, $gProject $gBugs database)
-END
+my $error_text = $errors > 0 ? " (with $errors error" . ($errors > 1 ? "s" : "") . ")" : "";
+
+my @common_headers;
+push @common_headers, 'X-Loop',$gMaintainerEmail;
+
+my $temp_transcript = $transcript_scalar;
+eval{
+    $temp_transcript = decode("utf8",$temp_transcript,Encode::FB_CROAK);
+};
+my $reply =
+    create_mime_message([From          => "$gMaintainerEmail ($gProject $gBug Tracking System)",
+                        To            => $replyto,
+                        @maintccs ? (Cc => join(', ',@maintccs)):(),
+                        Subject       => "Processed${error_text}: $header{subject}",
+                        'Message-ID'  => "<handler.s.$nn.transcript\@$gEmailDomain>",
+                        'In-Reply-To' => $header{'message-id'},
+                        References    => join(' ',grep {defined $_} $header{'message-id'},$data->{msgid}),
+                        Precedence    => 'bulk',
+                        keys %affected_packages ?("X-${gProject}-PR-Package" => join(' ',keys %affected_packages)):(),
+                        keys %affected_packages ?("X-${gProject}-PR-Source" =>
+                                                  join(' ',
+                                                       map {defined $_ ?(ref($_)?@{$_}:$_):()}
+                                                       binary_to_source(binary => [keys %affected_packages],
+                                                                        source_only => 1))):(),
+                        "X-$gProject-PR-Message" => 'transcript',
+                        @common_headers,
+                       ],
+                       fill_template('mail/message_body',
+                                     {body => "${temp_transcript}Please contact me if you need assistance."},
+                                    ));
 
 my $repliedshow= join(', ',$replyto,
                      determine_recipients(recipients => \%recipients,
@@ -1452,19 +546,7 @@ my $repliedshow= join(', ',$replyto,
                                           address_only => 1,
                                          )
                     );
-# -1 is the service.in log
-&filelock("lock/-1");
-open(AP,">>db-h/-1.log") || die "open db-h/-1.log: $!";
-print(AP
-      "\2\n$repliedshow\n\5\n$reply\n\3\n".
-      "\6\n".
-      "<strong>Request received</strong> from <code>".
-      html_escape($header{'from'})."</code>\n".
-      "to <code>".html_escape($controlrequestaddr)."</code>\n".
-      "\3\n".
-      "\7\n",escape_log(@log),"\n\3\n") || die "writing db-h/-1.log: $!";
-close(AP) || die "open db-h/-1.log: $!";
-&unfilelock;
+
 utime(time,time,"db-h");
 
 &sendmailmessage($reply,
@@ -1492,12 +574,15 @@ sub fill_template{
      my $variables = {config => \%config,
                      defined($ref)?(ref    => $ref):(),
                      defined($data)?(data  => $data):(),
+                     refs => [map {exists $clonebugs{$_}?$clonebugs{$_}:$_} keys %bug_affected],
                      %{$extra_var},
                     };
      my $hole_var = {'&bugurl' =>
                     sub{"$_[0]: ".
-                             'http://'.$config{cgi_domain}.'/'.
-                                  Debbugs::CGI::bug_url($_[0]);
+                             $config{cgi_domain}.'/'.
+                                  Debbugs::CGI::bug_links(bug=>$_[0],
+                                                          links_only => 1,
+                                                         );
                    }
                    };
      return fill_in_template(template => $template,
@@ -1526,9 +611,12 @@ sub message_body_template{
 }
 
 sub sendhelp {
-        &sendtxthelpraw("bug-log-mailserver.txt","instructions for request\@$gEmailDomain");
-        &sendtxthelpraw("bug-maint-mailcontrol.txt","instructions for control\@$gEmailDomain")
-            if $control;
+     if ($control) {
+         &sendtxthelpraw("bug-maint-mailcontrol.txt","instructions for control\@$gEmailDomain")
+     }
+     else {
+         &sendtxthelpraw("bug-log-mailserver.txt","instructions for request\@$gEmailDomain");
+     }
 }
 
 #sub unimplemented {
@@ -1787,6 +875,11 @@ our $doc;
 sub sendtxthelpraw {
     my ($relpath,$description) = @_;
     $doc='';
+    if (not -e "$gDocDir/$relpath") {
+       print {$transcript} "Unfortunatly, the help text doesn't exist, so it wasn't sent.\n";
+       warn "Help text $gDocDir/$relpath not found";
+       return;
+    }
     open(D,"$gDocDir/$relpath") || die "open doc file $relpath: $!";
     while(<D>) { $doc.=$_; }
     close(D);
@@ -1808,7 +901,7 @@ END
 sub sendlynxdocraw {
     my ($relpath,$description) = @_;
     $doc='';
-    open(L,"lynx -nolist -dump http://$gCGIDomain/\Q$relpath\E 2>&1 |") || die "fork for lynx: $!";
+    open(L,"lynx -nolist -dump $gCGIDomain/\Q$relpath\E 2>&1 |") || die "fork for lynx: $!";
     while(<L>) { $doc.=$_; }
     $!=0; close(L);
     if ($? == 255 && $doc =~ m/^\n*lynx: Can\'t access start file/) {