$whendone = "forwarded" if defined $data->{forwarded} and length $data->{forwarded};
$whendone = "done" if defined $data->{done} and length $data->{done};
$severity = $data->{severity} if length $data->{severity};
$whendone = "forwarded" if defined $data->{forwarded} and length $data->{forwarded};
$whendone = "done" if defined $data->{done} and length $data->{done};
$severity = $data->{severity} if length $data->{severity};