merge colin changes and suggestions by fjp

diff --cc scripts/process.in
index 8fe313ddf49f1d84ac0eacbb0a7946012a08987c,dcd845a025edd01651e82289e63b01d23dbac46c..209d9dbcc26fffd08b38afb8326856b1a2695ef5
--- 1/scripts/process.in
--- 2/scripts/process.in
+++ b/scripts/process.in
@@@ -488,8 -488,8 +488,9 @@@ EN
                "Content-Type"            => 'text/plain; charset="utf-8"',
               ],<<END ,[join("\n",@msg)]),'',undef,1);
  This is an automatic notification regarding your $gBug report
--#$ref: $data->{subject},
--which was filed against the $data->{package} package.
++which was filed against the $data->{package} package:
++
++#$ref: $data->{subject}
  
  It has been closed by $markedby.