header CLAIMTICKETS subject =~ /claim.+ticket/i
describe CLAIMTICKETS Blah blah claim ticket
score CLAIMTICKETS 4
+
+# don 2008-05-05
+header WAITINGREPLY subject =~ /waiting for your? (reply|to repsond|response)/i
+describe WAITINGREPLY Waiting for your reply
+score WAITINGREPLY 4